Call Center Supervisor Job at Spectrum, Flushing, NY

WjNsQXNIdFZwdE42VnJINUVFQjRDWnVqSWc9PQ==
  • Spectrum
  • Flushing, NY

Job Description

Customer Service Supervisor

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you been told you're a "people person?" Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team.

Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.

What Our Customer Service Supervisors Enjoy Most

  • Leading a team of representatives using encouragement and accountability to create a cohesive work unit
  • Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
  • Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
  • Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!

What You'll Bring To Spectrum

Required Qualifications

  • Education: High school diploma with some college course work in business or related field; equivalent experience
  • Experience: 5-7 years of customer service/call center experience
  • Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
  • Skills: Effective communication, supervision, organization, time management
  • Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
  • Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
  • Preferred Qualifications

    • Additional Experience: 3+ years of supervisory or leadership experience

    The base pay for this position generally is between $60,400.00 and $116,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

    Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

    We're committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Spectrum

Job Tags

Local area, Visa sponsorship, Shift work,

Similar Jobs

Medium

Work at home Data Entry Clerk - Part Time Job at Medium

 ...Earn at Home by Taking Polls Data Entry Clerk Work at Home & Part Time (Side Gig) We are looking for people who are motivated to participate...  ...short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side... 

Optima Medical AZ

Family Nurse Practitioner (Welcoming New Grads!) Job at Optima Medical AZ

 ...Job Description Position Title: Family Nurse Practitioner (Welcoming New Grads!) About Optima Medical: Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide... 

World Web Works

Remote Data Entry Clerk Work From Home Job at World Web Works

 ...About the job Remote Data Entry Clerk Work From Home Remote Data Entry Clerk Work From Home This is your chance to start a long...  ...pay Multiple shifts are offered from morning to night and no experience is required. You will have ample opportunity for growth... 

TradeJobsWorkforce

Assistan Controller Job at TradeJobsWorkforce

 ...Assistant Controller Job Duties: Prepares financial statements to summarize and forecast the company's financial status.Produces and manages balance sheets and analyze future earnings and expenses.Assists with management of accounting, auditing and budgeting within the... 

BILLION AUTOMOTIVE MASTER

Detail Technician (Sioux Falls, SD) Job at BILLION AUTOMOTIVE MASTER

 ...Applies wax to auto body, and wipes or buffs surface. -Vacuums interior of vehicles to remove loose dirt and debris. -Cleans upholstery, rugs and other surfaces, using appropriate cleaning agents, applicators and cleaning devices. -Applies revitalizers and preservation...