Job Description

We are seeking a Client Care Coordinator with proven experience in private duty home care . The ideal candidate must have direct experience handling private duty clients and working with leading home care agencies such as Senior Helpers , Right at Home , Comfort Keepers , or similar. 

This role is vital to ensuring exceptional client service, regulatory compliance, and the smooth coordination of caregivers and care plans. The Client Care Coordinator will serve as the primary liaison between clients, families, caregivers, and internal teams to ensure personalized, compassionate, and high-quality care.

Key Responsibilities:

Client Onboarding & Care Planning

• Conduct comprehensive in-home or virtual assessments to determine client needs and eligibility for services.

• Develop, implement, and regularly update individualized care plans tailored to each client.

• Educate clients and families on private duty services and MHHP requirements, including Medicaid eligibility and documentation processes.

Caregiver Coordination

• Assign and match clients with qualified caregivers based on skillset, experience, and client preferences.

• Provide caregivers with clear care instructions, client background, and ongoing case updates.

• Monitor performance and provide support and training to caregivers as needed.

Client Relationship Management

• Serve as the ongoing point of contact for clients and their families.

• Conduct routine check-ins and quality assurance visits to evaluate satisfaction and adjust care as needed.

• Resolve client or family concerns with professionalism, empathy, and timely action.

Documentation & Compliance

• Maintain accurate and up-to-date client records and care notes in compliance with agency policy and state regulations.

• Ensure compliance with MHHP, HIPAA, and other applicable regulations.

• Assist with audits, inspections, and quality assurance initiatives.

Required Qualifications:

• Experience:

  • Minimum 2–3 years of experience in private duty home care coordination (Sales) .

  • Direct work experience with agencies such as Senior Helpers, Right at Home, Comfort Keepers , or similar is required .

  • Prior experience managing or supporting clients under the Michigan Home Help Program (MHHP) is mandatory .

• Education:

  • High school diploma or GED required; Associate’s or Bachelor’s degree in Health Administration, Social Work, Nursing, or a related field is preferred.

• Skills:

  • Strong understanding of private duty care operations and Michigan Medicaid programs.

  • Excellent communication, time management, and interpersonal skills.

  • Proficiency in home care software systems (e.g., WellSky, ClearCare/AlayaCare, MatrixCare).

  • Detail-oriented with a client-focused mindset.

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