Job Description

Job Description

Job Description

NorthAmerican Concessions in Chicago, IL is looking for a Front of House Supervisor to join our strong team. We are located on 5700 S Cicero Ave., inside Midway Airport. Our ideal candidate is self-driven, motivated, and reliable.

Responsibilities

• Ensure customer satisfaction while performing duties
• Delegate tasks to team and provide follow-up
• Proactively assist fellow staff members
• Ensure team provides fast, friendly, and accurate service
• Ensure product quality, restaurant cleanliness, maintenance and security standards are met.

Qualifications

• Ability to listen and communicate effectively
• Excellent customer service skills
• Strong organizational and time management skills
• Previous experience in a management role

Requirements

• 1 - 3 years of retail management experience
• Excellent interpersonal and communication skills
• Natural leadership abilities
• Ability to problem solve and multitask
• Knowledge of health and food safety regulations
• A commitment to excellent customer service and engagement
• Available to work weekends, evenings, and holiday hours
• Physical requirements include the following:

Must be able to exert well-paced mobility for periods of up to eight hours in length

Must have the ability to lift 10 pounds frequently, and up to 50 pounds occasionally

Must have the stamina to work a minimum of 50+hours a week

• Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player

Must have excellent communication skills

Must have the ability to get badged by The Chicago Department of Aviation, which includes a federal background check, as well as maintaining the badge.

Must be able to uphold all CDA and TSA regulations related to safety and security

Other duties and tasks as assigned by management

Position Benefits

Competitive starting salary

Medical, dental and vision insurance plans

Paid vacation

Very happy and fun customers totally priceless

Positive and caring leadership team

We are looking forward to receiving your application. Thank you.

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