Job Description

You will welcome guests, manage their accounts, and ensure they have everything they need for an exceptional stay. You will assist guest with reservations and activities during their stay. Job seekers interested in working in a high-energy environment with opportunities for advancement and flexible hours should start their application today! Responsibilities:

• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent
• 1-2 years of hotel receptionist experience

About Company: The Adelphi Hotel and Residence is Saratoga Springs’ landmark boutique property, which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests. It is a part of Adelphi Owner Group, which manages luxury hotels, restaurants, and hospitality properties.

Job Tags

Full time, Work at office, Start working today, Flexible hours,

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