Job Description

Legal Operations Manager

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

At Empower, our Legal Operations team is the engine behind a more efficient, scalable, and innovative Legal department. As the Legal Operations Manager, you'll play a key role in shaping the systems, tools, and processes that help our Legal and business teams work smarter and faster. Reporting to the Director of Legal Operations, you'll partner across departments to drive meaningful improvements, streamline workflows, and support the team's growth. The ideal candidate will be detail-oriented, solutions-driven, and excited to make an impact in a fast-paced, collaborative environment.

What You Will Do

Project Management & Execution

• Take end-to-end ownership of projects and technology initiatives, from design through implementation, adoption, and ongoing improvement
• Serve as a representative of the Legal department on enterprise-wide initiatives, collaborating with the company's Program Management Office (PMO), Finance, IT, Procurement, and other teams
• Lead process improvement projects from planning to execution, ensuring adoption and scalability
• Create, maintain and monitor project plans, which will contemplate project tasks, resources, risk mitigation, project meetings and schedules
• Undertake project tasks as required
• Implement and maintain systems, processes and procedures that create efficiencies and consistency, including workflow management, document management, and knowledge management

Technology & Innovation

• Drive department efforts to implement, configure, and roll out new and existing legal technology tools (e.g., CLM, e-billing, matter management, iManage)
• Support development of business cases for resourcing, scope, and budget estimates
• Evaluate and strategically adopt emerging legal technologies, including AI-driven platforms and automation tools

Finance & Vendor Management

• Lead and improve monthly accruals and reconciliation process including data analytics and budget forecasting
• Review outside counsel invoices and ensure compliance with billing guidelines
• Assist with vendor management, including security reviews, onboarding, and user engagement

Management & Collaboration

• Supervise, coach, and develop a two-person legal admin team, providing regular feedback and supporting professional growth
• Define and track team goals, roles, and performance metrics to ensure alignment with department priorities
• Support departmental change management activities (e.g., communications, training documentation, adoption strategies)

Position Title

Legal Operations Manager - remote

Job Category

Operations

Minimum Education Required

High School/GED

Benefits

Medical, dental, vision and life insurance Retirement savings 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time 16 hours per calendar year Leave of absence programs including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Salary Range

$85,600.00 - $120,925.00

Equal Opportunity Employer

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

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