Job Description

Job Description

The Ford Agency is currently seeking a Member Retention Specialist to join the team-oriented membership department of a higher education association. The successful candidate will build relationships with members, and analyze data to develop member retention and engagement strategies for the short and long term. This is a great opportunity for someone who has solid experience in membership engagement in the higher education space and is looking to take on a strategic role.

Responsibilities Include:

• Build strong relationships with members both individual and institutional
• Communicate regularly with members; informing them of benefits, daily activities, and answer their inquiries
• Implement strategic retention and outreach
• Develop and distribute member newsletter alongside leadership and communications teams
• Create member recognition programs and other initiatives for member engagement
• Analyze data and other metrics to improve member retention
• Collaborate with leadership on annual reports, and board materials related to membership trends

Qualifications Include:

• Bachelor's Degree
• 3+ years professional experience in membership engagement, customer relations, or similar field
• Experience in higher education and associations required
• Experience with Salesforce or other CRM required
• Superb written and verbal communication skills
• Excellent time-management

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.

The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.

To see more positions available through The Ford Agency, please check out our website at

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