Job Description

Operations Specialist (Wealth Management)

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Overview

Mesirow is an independent, employee-owned financial services firm founded in 1937. Headquartered in Chicago, with offices across the country, Mesirow serves clients through capabilities spanning Private Capital & Currency, Capital Markets and Investment Banking, and Advisory Services. We are proud that our intentional culture results in strong employee engagement, entrepreneurship and empowerment, with ongoing opportunities for volunteerism and advancement. Mesirow has been named one of the Best Places to Work in Chicago by Crains Chicago Business multiple times and is one of Barrons Top 100 RIA firms. At Mesirow, we invest in what matters: our clients, our communities, and our culture.

Our Wealth Management business provides investment and fiduciary services to individuals, families, corporations, and non-profit organizations. With roughly $12B in assets under management, we have earned a reputation for effectively managing our clients needs and goals.

Role

As a Schwab Operations Specialist, you will be a key member of our operations team, primarily supporting the firms relationship with Charles Schwab, one of our primary custodians. This role is responsible for assisting with account opening, billing, and addressing operational questions related to Schwab, while ensuring a seamless experience for our front office teams and clients.

Responsibilities

• New Accounts & Maintenance: Facilitate the account opening process and manage maintenance requests for client accounts held at Schwab, Fidelity, and other custodians utilized within Wealth Management, ensuring accuracy and compliance with firm policies.
• Operational Support: Serve as a key resource for front-office and support staff, addressing Schwab-related inquiries.
• Billing: Assist with billing functions related to investment accounts, ensuring accuracy and timely processing.
• Compliance & Risk Management: Ensure workflows align with internal risk controls and comply with firm policies, industry regulations, and custodial requirements.
• Collaboration & Problem-Solving: Work closely with other members of the middle office team to resolve internal and client-facing issues efficiently.
• Process Improvement: Assist with implementing and testing new systems, processes, and procedures to improve operational efficiency and enhance the client experience.

Qualifications

• Bachelors degree required
• Minimum of two years experience in financial services operations, preferably in wealth management.
• Prior experience working with Charles Schwabs custodial platform is highly preferred.
• Strong proficiency with technology and a demonstrated ability to learn new platforms quickly.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to multi-task and manage priorities in a fast-paced environment.
• Strong interpersonal and communication skills, with a service-oriented mindset.
• A collaborative and proactive approach to problem-solving.

Pay and Benefits

In accordance with the Illinois Pay Transparency Law, the anticipated hiring base salary for the role will be between $60,000 and $75,000 per year. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which also provides the opportunity for a performance-based bonus and the Mesirow benefit program.

EOE

Equal Opportunity Employer

Notice

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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