Public Safety Dispatcher Job at UPMC - Pittsburgh Medical Center, Altoona, PA

WjN0RnUzeFNwdForVmJMMEYweDJDSmFwSmc9PQ==
  • UPMC - Pittsburgh Medical Center
  • Altoona, PA

Job Description

Job Description

UPMC is excited to be hiring for a Public Safety Dispatcher opening at UPMC Altoona Hospital. This is a casual position covering various 12-hour shifts including weekends. A minimum of 4 shifts per month is required. 

Why Choose UPMC?

  • Paid Time Off, plus seven paid holidays each year
  • Tuition reimbursement of up to $6,000 per academic year, available to employees and their dependents
  • Paid parental leave and adoption assistance
  • Care for your total well-being with UPMC’s robust benefits package – physically, financially, and emotionally

Purpose:
Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.

Responsibilities:
  • Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
  • Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.
  • Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.
  • Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
  • Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
  • Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
  • Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
  • Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
  • Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.

  • High school diploma or equivalent required and 2 years of experience in Public Safety, Security, EMS, Maintenance, Utility Services or 2 years in a role using two-way radio, multi-line telephone, or computer aided dispatch systems OR 
  • High School Diploma or equivalent required and is a current UPMC employee with 3 years of tenure OR 
  • Associate's Degree in related area required 
  • Previous dispatching experience preferred. 
  • Microsoft Office experience preferred. 
  • Law enforcement or EMS experience preferred.
  • Problem solving skills necessary to balance multiple duties and effectively assign priorities. 
  • Ability to prioritize multiple communications functions and adjust to immediate needs (i.e., manage radio dispatch, telephone and alarm notification and monitor CCTV as it relates to the particular incident.) 
  • Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families. 
  • Ability to effectively interpret and communicate via telephone and radio calls. 
  • Ability to adjust from tedium of viewing multiple CCTV locations to demands of an emergency. 
  • Capability of dealing with the inherent stress of the environment. 
  • Ability to function as a resource for Hospital staff and provide excellent customer service.
  • Computer skills in both DOS and WINDOWS environments.

     

Licensure, Certifications, and Clearances:

  • APCO Public Safety Telecommunicator Certification required within 6 months of hire 
  • FEMA (Federal Emergency Management Agency) Certification IS-100: Introduction to the Incident Command System within 1 year of hire
  • FEMA (Federal Emergency Management Agency) Certification IS-200: Basic Incident Command System for Initial Response within 1 year of hire

     

  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Tags

For contractors, Casual work, Work at office, Immediate start, Shift work,

Similar Jobs

O'Keefe Media Group

Showrunner/Producer - "My Price is My Life" Job at O'Keefe Media Group

 ...Position Summary We are seeking an experienced and visionary Podcast Showrunner to lead the creative and production process for My Price is My Life . The ideal candidate is a storyteller, producer, and strategist who can oversee the podcast from concept to distribution... 

Chad J Anderson DMD, Inc

Dental Office Receptionist Job at Chad J Anderson DMD, Inc

 ...Job Summary We are looking for a competent Dental Office Receptionist to help with the organization and running of the daily administrative operations of the Dental Office. The ideal candidate will be a hard-working professional able to undertake a variety of office... 

ISC Healthcare

Travel Occupational Therapist / Certified Occupational Therapy Assistant Job at ISC Healthcare

 ...Job Description ISC Healthcare is seeking a travel Occupational Therapist for a travel job in Newport, Vermont. Job Description &...  ...Requirements ~ Specialty: Occupational Therapist ~ Discipline: Therapy ~ Start Date: 01/19/2026~ Duration: 13 weeks ~40 hours... 

Spearmint Rhino

DJ/Emcee - Spearmint Rhino - Carter Lake, IA Job at Spearmint Rhino

 ...Job Duties Keep the music going and create a vibe and mood for the club by operating mixer, fader and all DJ sound equipment from the DJ booth Operate light board and utilize most effect lighting for stage performances. Maintain club standards of allowed music... 

EF Education First

ESL Teacher Job at EF Education First

 ...Language Abroad is looking for dynamic, interactive, and energetic teachers to join our education team and are recruiting part-time ESL...  ...Barbara campus and not remote teaching . We are hiring for General English, Special Interest, and substitute positions. Curriculum,...