Job Description

Job Description

Job Description

Description:

Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team! In this role, you’ll be the first point of contact for our customers, assisting with reservations, answering inquiries, and ensuring every passenger enjoys a smooth booking experience.

What You’ll Do:

• Handle incoming calls, emails, and online requests for flight reservations.
• Provide accurate information on schedules, pricing, policies, and services.
• Enter and update customer reservations in the system with precision.
• Process payments, issue confirmations, and assist with changes or cancellations.
• Deliver exceptional customer service by addressing questions and resolving issues promptly.
• Collaborate with operations and customer service teams to ensure seamless travel for our passengers.

• 1–2 years of aviation, hospitality, or travel industry experience preferred.
• High school diploma or equivalent required (associate degree in aviation, travel/tourism, or business a plus).
• Previous experience in freight forwarding, logistics, reservations, or passenger services preferred.
• Familiarity with aviation reservation or booking systems strongly preferred.
• Ability to calculate, post, and manage figures accurately (ticketing, baggage, fees, etc.).
• Knowledge of FAA and TSA travel regulations (or willingness to learn).
• Strong communication skills, with the ability to interact effectively across departments and with passengers.
• Proficiency in English and MS Office (especially Excel) required; additional languages a plus.
• Excellent customer service skills with high attention to detail.
• Ability to stay calm and problem-solve in a fast-paced aviation environment.

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