The Service Manager at MobilityWorks oversees scheduling, coordination, and quality control of production, service, and maintenance tasks for wheelchair-accessible and commercial vehicles. They ensure compliance with safety standards, document warranty and job details, and facilitate communication between sales and service teams. This role demands automotive repair management experience, electrical wiring proficiency, and strong customer service skills to support mobility solutions for individuals with disabilities.
MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this important mission!
MobilityWorks is currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. We are deeply committed to our mission and are unwavering in our dedication to uphold our core values.
Here's what you will be responsible for achieving:
Daily review of the schedule in SalesForce.
Scheduling all production, service, and maintenance tasks.
Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
Ensuring compliance with OSHA requirements and participating in audits.
Scheduling and conducting monthly service meetings involving all technicians and the general manager.
What you should bring to the table:
A high school diploma or GED.
2-3 years of experience in automotive repair management.
Proficiency in electrical and/or automotive wiring.
Exceptional customer service skills and prior experience in this area.
What We provide you:
A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends.
Competitive compensation packages.
Medical, dental, and vision insurance plans.
Flexible spending accounts.
8 paid holidays, personal time off, and social responsibility time.
Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance.
401(k) retirement plan.
An immensely fulfilling experience in a collaborative team environment.
We strongly encourage military veterans to apply, and we celebrate diversity!
Join an organization that invests in YOU and shares your commitment to making a positive impact.
service manager, automotive repair management, mobility solutions, wheelchair accessible vehicles, customer service, scheduling, safety compliance, warranty management, production coordination, team leadership
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